In today's highly competitive independent distribution market, WinSupport has identified "quality" as one of the most important key factors to achieve sustained customer satisfaction. In 2000, we further reviewed our overall quality management structure to strengthen and improve our quality process to a higher level. We also incorporated new measures into our product inspection process to prevent "product forgery".

Since WinSupport went public, our customer base has been expanding. From the beginning, we have implemented the ISO 9001 quality management system, formulated a quality mission, quality policy, and established a multi-level inspection process.

Quality Mission

Commitment to exceeding the expectations of customers and strategic partners by delivering quality products on time.

Quality Policy

This is the policy of WinSupport Electronic International Components:

1. To provide the best services, consistently meeting the needs and expectations of our customers.
2. To commit to achieving the highest management standards with a strong emphasis on customers' satisfaction.
3. To demonstrate quality commitment through compliance with the requirements of ISO Quality Management System (QMS), and to continually improve the effectiveness of the system.
4. To inculcate our people’s mindset that Quality is the responsibility of every employee.

Multi-Level Inspection Process

We have integrated our Quality Assurance System with the following “Traffic-Light Inspection Model” (3 levels: Green, Orange & Red) for incoming inspections.

Level 1 (Green): Inspection by the Inspector
	Basic inspection on manufacturer part number, quantity, ROHS and date code requirements.
	Visual inspection to check on the physical integrity of products (e.g. scratches, gouges, cracks, discoloration, bent or missing leads, etc.) and packaging, including ESD and moisture barrier protection if applicable.
	Authenticity Verification of box packaging, original factory sealed and manufacturing label.

Level 2 (Orange): Verification by the Quality Engineer (QE)
The engineer conducts a more rigorous inspection to re-evaluate all related issues raised in Level 1.
	Detailed inspection of physical product with respect to manufacturer datasheet.
	Verifies the mechanical aspects of the product.
	Authenticity checking (e.g. body marking etc.).
	Conduct specific test as per requirement.

Level 3 (Red): Testing by an External Test House
	Solderability Tests to identify any lead contamination.
	Electrical Tests to verify component functionality to manufacturers’ specifications
	X-Ray & Decapsulation Test to check the authenticity of the manufacturer’s die and/or wafer.